We aim to always deliver the best products to you. In the event you change your mind about the items that you receive, you may exchange and return your purchased items to us. Please follow through our Exchange & Return Policy as below.
- Walk-In & Drive-Thru
This can be done by visiting our operation office. Please arrange an appointment with our team and we will be able to assist you.
- Shipping & Delivery
Please email or whatsapp if you require exchange. Return address is as follows.
Oasis 2 Residence, Jalan Murtiara Heights 3, Prima Saujana, 43000 Kajang, Selangor
TERMS & CONDITIONS
- Cash refund is strictly not available. Full refund is only available in the form of a Gift Voucher with a limited validity period. The Gift Voucher must be used within its validity period ONLY.
- Item(s) must be exchanged or returned within 7 (seven) working days from date of received enclosed with (i) original receipt, (ii) attached original tags and (iii) any related accessories included.
- Item(s) must be exchanged or returned in original condition – unworn, unwashed and with original attached tags. Requests will NOT be accepted if these conditions are not fulfilled.
- We will try our level best to exchange the items to your new desired items and sizes but requests of exchange or return are subject to stocks availability.
- In the event where the same items are not available for exchange, you may choose different items. Any price difference shall be added/returned accordingly.
- Applicable for purchases made in Malaysia and Overseas.
- Customers must bear the postage fees for returned items and re-sending of new items via shipping & delivery.
- We reserve the right to refuse your request if any of the above is not followed and fulfilled.