Return & Exchange Policy
At nawy.my, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please read our policy below:
Eligibility for Returns and Exchanges
- Timeframe: Items must be returned or exchanged within 30 days of delivery.
- Condition : Items must be unworn, unwashed, and in their original condition with all tags attached.
- Packaging : Please return items in their original packaging, including any accessories or promotional items received with the purchase.
Non-Returnable Items
- Final sale items or clearance items.
- Customized or personalized items..
Return Process
- Request a Return: Contact our customer service team at hello@nawy.my or +6016 666 9650 to initiate your return. Provide your order number and reason for return.
- Shipping : Once approved, package the items securely and use the provided return label to ship them back. Return shipping fees may apply unless the item was defective or incorrect.
- Refunds : Refunds will be processed to your original payment method within 7-10 business days after receiving and inspecting the returned items.
Exchange Process
- Request an Exchange: Contact us with your order details and the item you wish to exchange.
- Replacement Shipping : Once the original item is received, your replacement will be processed and shipped within 5-7 business days.
- Upcharges/Differences: Any price differences for exchanged items will be communicated and processed during the exchange process.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the issue. We will arrange a replacement or refund at no additional cost.
Additional Information
- Original shipping fees are non-refundable unless the return is due to our error.
- We reserve the right to refuse returns or exchanges that do not meet the above conditions.
For assistance, feel free to contact our customer service team at hello@nawy.my or +6016 666 9650.
Thank you for shopping with us!
