Frequently Asked Questions (FAQs) for Shopping at NAWY
Welcome to nawy.my! Below are answers to common questions to help make your shopping experience seamless.
1. Ordering
A: Browse our collection, add items to your cart, proceed to checkout, and complete the payment process. You’ll receive an order confirmation email after successfully placing your order.
A: Browse our collection, add items to your cart, proceed to checkout, and complete the payment process. You’ll receive an order confirmation email after successfully placing your order.
A: Changes or cancellations can only be made within 24 hours of placing the order. Contact our customer support team immediately at hello@nawy.my or call us at +6016 666 9650.
A: No, there is no minimum order amount required.
2. Payment
A: Browse our collection, add items to your cart, proceed to checkout, and complete the payment process. You’ll receive an order confirmation email after successfully placing your order.
A: We accept credit/debit cards, online banking, and e-wallet payments.
A: Yes, we use secure encryption technology to protect your payment details during transactions.
A: Currently, COD is not available. Please walk to our showrooms.
3. Shipping & Delivery
A: Browse our collection, add items to your cart, proceed to checkout, and complete the payment process. You’ll receive an order confirmation email after successfully placing your order.
A: Shipping fees are calculated based on your location and the weight of your order. The total cost will be displayed at checkout.
A: Delivery typically takes 3-7 business days within Malaysia. For delays due to unforeseen circumstances, we will notify you via email.
A: Yes, once your order has been shipped, we’ll send you a tracking number via email or SMS.
4. Returns & Exchanges
A: Browse our collection, add items to your cart, proceed to checkout, and complete the payment process. You’ll receive an order confirmation email after successfully placing your order.
A: Items can be returned or exchanged within 30 days of delivery, provided they are unworn, unwashed, and in their original condition. For full details, visit our Return & Exchange Policy.
A: Contact our support team at hello@nawy.my with your order details and the reason for the return. We’ll guide you through the process.
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Products
A: Browse our collection, add items to your cart, proceed to checkout, and complete the payment process. You’ll receive an order confirmation email after successfully placing your order.
A: We recommend checking the size guide provided for each product to ensure the best fit.
A: At this time, we do not offer customization services.
A: We strive for accuracy, but slight variations in color may occur due to lighting or display differences.
6. Promotions & Discounts
A: Browse our collection, add items to your cart, proceed to checkout, and complete the payment process. You’ll receive an order confirmation email after successfully placing your order.
A: Enter your discount code during checkout in the “Promo Code” field, and the discount will be applied to your total.
A: No, only one discount code can be applied per order.
A: Yes, students can enjoy exclusive discounts. Contact us for details on how to qualify.
7. Others
A: Browse our collection, add items to your cart, proceed to checkout, and complete the payment process. You’ll receive an order confirmation email after successfully placing your order.
A: Yes, we provide gift wrapping services for an additional fee. Select this option at checkout.
A: Yes, digital gift cards are available for purchase on our website.
A: Contact our support team immediately with your order number and photos of the issue. We’ll arrange for a replacement or refund.
